Skip to main content

U.S. Onsite Mail

Room Operations

Offshore Support Teams

Local Management

and Support

Certified ISO 9001:2015 Company Information Security Management System: ISO 27001 Certified

We are an ISO 27001:2013 certified company for Information Security Management System and ISO 9001:2015 certified for Quality Management System.

Experienced Teams On & Offshore in the Insurance Back-office Space

Long-Term Clients

Our insurance BPO clients have been with us for over 15 years due to the high quality and efficiency of our work

Experienced Teams

Team of trained professionals always willing to help you solve any problem at any stage of the acquisition and service continuity process

Grow With Our Clients

We have grown and expanded our service offerings over the years with our clients and are flexible to your needs and unique setup

Large Company - White Glove Service

Pride BPO is part of a larger company allowing us to service our clients in many areas, but we aim to provide high quality custom services

Services

Pride BPO's insurance solutions

Can help carriers as well as insurance TPAs to centralize and standardize their back-office functions and work as an extension of their own teams.

Our global presence enables efficiency and improvement through our services of automation, process redesign, the utilization of multi-time zone coverage, and labor arbitrage.

Pride BPO's insurance solutions

At Pride, we understand the time-sensivity of processing claims as well as emphasizing the importance of quality and transparency within the process and communications.

Our tried and tested mechanisms and workflows from our clients in the industry for over 15 years ensure that we are in perfect alignment with out partners in fulfilling all the required activities to generate a claim statement.

Our extensive experience in claims processing and experienced teams gives us the edge in providing the quality you need to feel confident.

Some Areas We Can Help

  • Mail Room Operations(onsite)

  • Claims Indexing

  • Claims Processing

  • Claims Adjudication

  • Risk Adjustment Coding Services

  • Research and Analytics

  • Independent Medical Examination (IME)

  • Utilization Review/ Independent Medical Review Support

  • Policy Underwriting

  • Policy Renewals/ Endorsements

  • Payment Processing

  • Legal/ Subrogation Support

Other Services

  • Underwriting and Renewals Support

    We assist underwriters by gathering and capturing relevant information and providing quality assurance and production management during the underwriting and renewal processes. Our research enables underwriters to make accurate, efficient, and timely decisions.

  • Legacy Archives Transitioning

    Acquiring records from other service providers involves a significant administrative burden. The Pride BPO team can provide transition management services to organize critical documents and convert them into electronic records.

  • Facilities Management

    Acquiring records from other service providers involves a significant administrative burden. The Pride BPO team can provide transition management services to organize critical documents and convert them into electronic records.

  • Claims Indexing

    Pride’s Claim Indexing team categorizes incoming documents based upon client-specified criteria and matches them to exact claim files. Claims adjusters enjoy a faster turnaround time on the intake of claims and a streamlined storage and document retrieval process.

  • Medical Bill and Utilization Review

    Pride’s Claim Indexing team categorizes incoming documents based upon client-specified criteria and matches them to exact claim files. Claims adjusters enjoy a faster turnaround time on the intake of claims and a streamlined storage and document retrieval process.

  • Claims Intake Support

    Pride’s intake support practice processes first notice of loss (FNOL) reports, follows up on information required to complete claims files, and uploads new claims information into the client’s claims management system.

  • Specialty Services

    Additionally, our specialty support services include subrogation, no loss transfer, uninsured insurance claims, medical bill review, and collections.

Building Diverse Relationships

Are You Ready to Diversify Your Vendor Base?

As one of the few minority-owned integrated human capital solutions and advisory firms, we offer a unique opportunity for our clients to satisfy Tier 1 diversity spending requirements.

Talent Acquisition

Best Practices

Client Focus

Every service we provide. Every fiber of our company culture. For Pride Global, every part of Helping the World Work comes down to being Decidedly Diverse.

We're more than a certified minority-owned service provider. From our employee-led resource groups to our corporate commitment to supplier diversity, we do everything we can to serve as the industry's pioneers in demonstrating how DEI makes a positive impact on our communities and businesses.

Learn More